Support
Contact
Need help or have questions about a product or service? Do not hesitate to contact us, we would like to hear from you.
Phone
(866) – 266 7055
suport@leoine.templweb.com
Opening hours
Monday to Friday, 9 a.m. to 5 p.m. EST
Manuals
For android phone users
FAQ
- As a Watch User you need an active subscription.
- You need a Motorola smart watch, the Moto 100 Watch.
- You need an smartphone with internet connection and Bluetooth activated.
- When a fall is detected or manually triggered, the Watch Users contacts and the Emergency Response Center will be notified.
- The Emergency Response Center will try to establish contact with the Watch User and confirm the location and asses the situation.
- The Emergency Response Center will together with the Watch User determine the best method of support and stay on the line until help is on the way.
The Safety+ is a PERS* service where emergency response agents are ready to respond to incoming alarms 24 hours a day, seven days a week, 365 days a year.
*Personal Emergency Response System
Yes, by pressing and holding the screen button until it becomes fully red.
No, only the Watch User can invite contacts.
If you delete the app your fall alarms will no longer be sent to your Contacts or the Emergency Response Center since that is done by the app. But don’t worry, you can just download the app and then pair the watch to the phone according to the instructions in the user manual and/or in the app and you can use the service again. Your followers and alarm history will be saved.
No, you purchase and sign up for the Safety+ subscription here on the Safety+ website.
You can download the app from Google Play.
Currently the app is only available for Android phones.
As a Watch User, you need to purchase a Safety+ subscription to log into the app, or, as a Contact, you need to be invited by the Watch User.
You can manually trigger an alarm on your watch by pressing and holding the bottom button for three seconds. The alarm will also be automatically activated if you fall and lay still for more than 10 seconds after the fall. For a more detailed description of how to trigger an alarm, read our instruction page on how to trigger an alarm.
No, the GPS location that you see in the app is from your phone.
No, you can only use Motorola’s smartwatch, the Moto 100 Watch. We will add more Moto Watch models in the coming months.
They get a notification from the app on their phone.
The watch itself works anywhere, as long as the watch is connected to your smartphone and the phone has internet access. However, our 24/7 emergency response center currently only operates in USA and Canada.
Our fall detection algorithm is primarily trained to detect falls where you fall and lay still afterwards, assuming this is the situation where you might not be able to activate the manual alarm from the watch. It is also trained specifically on fall patterns for people with and age over 70.
With that said we have more than 90% probability of perceiving a fall. It is more than any other fall detector on the market. We have reached there, among other things, by training our smart module with 20,000 different fall scenarios.
After an alarm is triggered you have 30 seconds to cancel it before it is sent to the emergency response center and your followers. You do this via the app in your smartphone or to hold down the push button on the watch for 10 seconds.
You can start the alarm yourself at any time by pressing the alarm button on the watch. Then the exact same thing happens as with an automatic alarm.
The watch must be paired with the phone in order for a fall alarm to be sent to the emergency response center and your followers. For example, if the distance becomes too large, the watch loses contact with the phone. Should this happen, we will automatically send a notification to your smartphone that the contact has been lost.
An alarm can be triggered in 3 ways. Through the app, manually from the watch or automatically if the fall algorithm in the watch detects a fall.
